Privacy Policy

Who we are

UpHomes is a rental discovery platform that helps people browse homes, find flatmates, publish listings, unlock contacts, receive recommendations, and use AI-assisted property-search features in India. In this policy, “UpHomes,” “we,” “us,” and “our” refer to the UpHomes service.

Information we collect

Depending on how you use UpHomes, we may collect:

• Account details such as your name, email address, profile photo, and account identifier.
• Contact details such as your phone number and city.
• Rental-search preferences, saved homes, messages, enquiries, feedback, and support requests.
• Property-listing details, including descriptions, photos, rent, location, availability, and contact information that you choose to provide.
• Transaction records for purchases made through UpHomes. Payment-card or banking credentials are processed by our payment providers and are not stored by UpHomes.
• Device and usage information such as IP address, browser or device type, operating system, app activity, diagnostics, and interaction events.
• Approximate or precise location only when you choose a location-based feature and grant the required device permission.

Google Sign-In and Google user data

If you choose Google Sign-In, UpHomes receives the basic account information that Google makes available for authentication, such as your name, email address, profile photo, and a Google account identifier. UpHomes does not request access to your Gmail, Google Drive, Google Contacts, Calendar, or other restricted Google Account content.

We use Google Sign-In information only to create and secure your UpHomes account, sign you in, display your account profile, provide requested features, prevent abuse, and support your account. We do not sell Google user data, use it for targeted advertising, or allow people to read it unless needed to provide support or comply with law.

Our use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

How we use information

• Provide, operate, secure, troubleshoot, and improve UpHomes.
• Authenticate accounts and prevent fraud, spam, misuse, and unauthorized access.
• Show rental listings, search results, recommendations, saved homes, and contact-unlock features.
• Process listing submissions, enquiries, payments, refunds, and customer-support requests.
• Send service messages, security notices, property alerts, and communications you request or consent to receive.
• Measure product performance and understand how users interact with our website and applications.
• Comply with legal obligations and enforce our terms and policies.

How we share information

We may share information only as needed for the following purposes:

• With service providers that help us host, authenticate, analyze, communicate, process payments, and operate UpHomes, including Google Firebase and Google Cloud.
• With property owners, renters, flatmates, or other users when you intentionally publish a listing, unlock contact details, send an enquiry, or otherwise ask us to connect you.
• With professional advisers, authorities, or other parties when required by law, necessary to protect users and the service, or connected to a business reorganization.
• With another party when you give us specific consent.

We do not sell personal information or Google user data.

Analytics, advertising, and third-party services

UpHomes may use analytics and advertising technologies, including Google Analytics and Meta Pixel, to understand website activity and measure campaigns. These providers may receive device, browser, IP-address, and interaction information under their own privacy terms. Our apps and website may also link to maps, payment services, app stores, social networks, and third-party listings. Their privacy practices are governed by their own policies.

Data retention and security

We retain personal information only for as long as needed to provide UpHomes, maintain account and transaction records, resolve disputes, prevent abuse, and meet legal obligations. Retention periods vary by the type of information and why it is processed.

We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and deletion requests

You may update certain account details in UpHomes, withdraw device permissions through your device settings, or stop marketing communications using the available unsubscribe controls. You may request access, correction, or deletion of your personal information by emailing us.

We may retain limited information when required by law, needed for security and fraud prevention, or necessary to complete transactions and resolve disputes.

Children's privacy

UpHomes is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.

Changes to this policy

We may update this policy as UpHomes changes or legal requirements evolve. We will post the revised policy here and update the date below. Material changes may also be communicated through the app, website, or email when appropriate.

Contact us

For privacy questions or requests, email contact@uphomes.in.

Website: https://uphomes.in/